Policies & Terms

Trade Name

Astro IT – استرو اي تي

Registrant

Momen Reda Mohammad Rohi Hijazi

Commercial Registration Number

421918368

Registration Date

05/07/2026

Head Office

Nablus, Palestine

Authorized Manager & Signatory

Momen Reda Mohammad Rohi Hijazi – sole signatory

Electronic Store Name Reservation Number

2989

Name Reservation Date

02/07/2026

• 6311203 – Website and application development
• 6201102 – Software applications
• 7490304 – Other technical consulting

Astro IT provides technical and digital services to individuals, companies, and institutions, mainly including:

First: Website and Application Development

• Website design and development.
• Web application development.
• User interface design.
• Development of electronic systems.
• Building control panels / dashboards.
• Database integration.
• API development.
• Integration with external services.
• Deployment and operation of websites and applications.
• Development and improvement of existing systems.

Second: Software Applications

• Web applications.
• Mobile applications.
• Management systems.
• Custom systems.
• Data management systems.
• Software and digital solutions.
• Development of software features and functionality.
• Maintenance and updating of systems.

Third: Technical Consulting

• Requirements analysis.
• Technical project analysis.
• Selecting suitable technologies.
• Software architecture review.
• Systems review.
• Providing technical solutions and recommendations.
• Software development consulting.
• Consulting related to infrastructure and technical services.

Available services may vary from time to time, and the scope of each project or service is determined by agreement with the client.

By using the astro-it.ps website, you acknowledge that you have read and understood these policies and agree to comply with them.

It is prohibited to use the website or Astro IT's services:

• In a manner that violates applicable laws and regulations.
• To impersonate another person or entity.
• To send false or misleading information.
• To attempt unauthorized access to the website's systems.
• To attempt to hack or disrupt the website or its services.
• To distribute malicious software or files that threaten user security.
• To use the services for any unlawful activity.

Astro IT reserves the right to take appropriate action upon discovering any misuse or abuse of its services.

Clients may contact Astro IT to request a service or project through the website, email, phone, or official communication channels.

Upon receiving the request, the client's needs and the scope of the requested service are determined.

The following may be provided:

• A price quote.
• A description of the service.
• A scope of work.
• An estimated implementation period.
• Implementation stages.
• Payment terms.
• Support and maintenance terms.

A client's inquiry or request does not constitute an obligation on Astro IT to execute the project, nor does a submitted quote constitute a final contract unless both parties agree through the approved means.

The details of each project are determined before implementation begins, according to the nature of the project.

Details may include:

• Project scope.
• Required functionality.
• Design.
• Technologies used.
• Implementation period.
• Project cost.
• Payment stages.
• Number of revisions.
• Delivery terms.
• Technical support.
• Maintenance.
• Hosting and domain.
• Any additional services.

If a contract, price quote, or written agreement specific to the project exists, the terms of that agreement serve as the detailed reference for the project.

Astro IT's service prices vary according to the nature, size, and requirements of the project.

The client is informed of the cost before the service begins.

Payment may be agreed upon as:

• Full payment in advance.
• In installments.
• According to project stages.
• Through a subscription model.
• Based on hours worked.
• Or any other method agreed upon.

If Astro IT requests an advance payment, work begins after the payment is received, as agreed.

The advance payment is allocated to reserving project resources and time and beginning analysis, design, and development work.

The refundability of an advance payment is subject to the status of the project, the work completed, and the terms of the specific service agreement.

If a due payment is not settled on time, Astro IT has the right to temporarily suspend work until the outstanding amount is settled.

Suspending the project may affect the expected delivery date.

For projects requiring paid external services, such as hosting, domains, or cloud services, related fees must be paid as agreed.

Astro IT strives to execute projects within the agreed timeframe.

The delivery date may be affected by several factors, including:

• Changes in requirements.
• Delays by the client in providing information.
• Delays by the client in approving designs.
• Delays by the client in sending content.
• Delays by third-party services.
• Issues related to hosting or domains.
• Technical circumstances beyond control.

No estimated delivery date is considered an absolute guarantee unless explicitly agreed otherwise.

The client is responsible for providing the information and materials necessary to perform the service, which may include, depending on the nature of the project:

• Content.
• Text.
• Images.
• Logos.
• Brand identity.
• Account details.
• Hosting details.
• Domain details.
• Project requirements.
• Any necessary technical information.

The client is responsible for the accuracy of the information and materials provided.

The client also guarantees that they hold the right to use any content, files, images, or trademarks they provide to Astro IT.

The project is implemented according to the agreed scope of work.

Free revisions include only what was agreed to be included within the project.

Adding new functions, pages, systems, or integrations that were not part of the original scope may be considered an additional request.

In this case, Astro IT has the right to:

• Evaluate the request.
• Determine any additional cost, if applicable.
• Determine any additional time required.
• Obtain the client's approval before implementation.

The client may request to cancel the service or project before implementation begins.

If Astro IT has already begun implementing the project, cancellation is evaluated based on:

• Work completed.
• The stage the project has reached.
• Resources used.
• External services that have been purchased.
• Outstanding payments.
• The terms of the project's agreement.

If a client is entitled to a refund under the terms of the project or agreement, the refundable amount is determined based on the work completed, the amounts paid, and the external costs associated with the project.

Refunds do not include, as applicable, the value of services already performed or delivered, or external costs paid at the client's request.

The amount is refunded using a method suitable and available to both parties.

Delivery varies depending on the nature of the service.

Delivery may occur through:

• Publishing / deploying the website or application.
• Delivering the project link.
• Delivering the agreed project files.
• Delivering a working version.
• Delivering access credentials.
• Delivering documents or reports.
• Any other agreed-upon method.

Astro IT provides technical support according to the agreed service or project.

Support may include:

• Fixing software bugs.
• Assistance in operating the system.
• Addressing issues resulting from the original implementation.
• Assistance in using the agreed features.

Unless otherwise agreed, free support does not include:

• Adding new features.
• Redesigning the system.
• Changing project requirements.
• Developing a new system.
• Modifications made to the system by a third party.
• Issues with external services.
• Major updates after the support period has ended.

The client may request maintenance and update services after the project launches.

These may include:

• Bug fixes.
• System updates.
• Library updates.
• Performance improvements.
• Adding features.
• Server updates.
• Backups.
• Monitoring.
• Ongoing technical support.

Some services may require the use of services from other parties, such as:

• Website hosting.
• Domain names.
• Email services.
• Cloud storage services.
• Payment gateways.
• Messaging services.
• APIs.
• Mapping services.
• AI services.
• Other services.

Unless otherwise agreed, the fees for these services are not considered part of the project development cost.

External services are subject to the terms and conditions of their respective providers.

Ownership of the project is subject to the agreement concluded between Astro IT and the client.

Ownership of materials provided by the client remains with the client, including:

• Logos.
• Images.
• Text.
• Data.
• Trademarks.
• Documents.

The client is responsible for ensuring they hold the rights to use these materials.

Astro IT may rely on open-source frameworks, libraries, tools, APIs, and external services, which remain subject to the licenses of their respective owners.

Astro IT is committed to maintaining the confidentiality of information obtained from the client in the course of providing the service.

Confidential information may include:

• Project ideas.
• Business plans.
• Client data.
• System data.
• Login credentials.
• API keys.
• Database information.
• Files and documents.
• Business information.
• Financial information.
• Technical information.

Confidential information will not be used outside the scope of providing the service except with the client's consent or where disclosure is required by law.

Astro IT respects the privacy of its website users and clients.

The following may be collected:

• Name.
• Email address.
• Phone number.
• Company information.
• Client's address, when needed.
• Billing information.
• Project details.
• Correspondence.
• Information required to provide the service.

Data is used for:

• Communicating with the client.
• Responding to inquiries.
• Providing price quotes.
• Executing projects.
• Managing contracts.
• Issuing invoices.
• Providing support.
• Handling complaints.
• Improving services.

Astro IT does not sell clients' personal data or rent it to other parties for commercial purposes.

Necessary data may be shared with service providers who require it to perform the service, or when disclosure is required by law.

Astro IT strives to implement appropriate technical and organizational measures to protect the information and systems it manages within the scope of its services.

This may include:

• Managing access permissions.
• Protecting administrative accounts.
• Updating systems.
• Backups, when agreed upon.
• Protecting login credentials.
• Protecting API keys.
• Using secure communication channels.

Absolute protection cannot be guaranteed for any system connected to the internet.

Astro IT provides technical consulting according to the agreed scope of the consultation.

This may include:

• Requirements analysis.
• Systems analysis.
• Study of technical solutions.
• Project reviews.
• Software architecture review.
• Technology selection.
• Providing recommendations.
• Preparing technical studies.

Recommendations are based on the information provided by the client and the scope of the consultation.

Astro IT may contact clients regarding:

• Projects.
• Requests.
• Invoices.
• Technical support.
• Updates.
• New services.
• Offers.

Marketing communication channels are used in accordance with legal requirements and necessary consents, where applicable.

Email

hijazimomen92@gmail.com

Phone & WhatsApp

+970 594 372 134

Website

https://astro-it.ps

A complaint should preferably include:

• Client's name.
• Project or invoice number, if applicable.
• Details of the issue.
• Supporting documents or images.
• Preferred means of contact.

Astro IT is committed to reviewing complaints and responding within 3 business days as a target period, with the possibility of an extended period in cases requiring technical review or referral to a third party.

Astro IT strives to provide its services according to the agreed specifications and scope.

Some services may depend on factors beyond Astro IT's control, such as:

• Hosting companies.
• Internet service providers.
• Payment gateways.
• API services.
• Storage services.
• App stores.
• Third-party services.
• Operating system updates.
• General internet outages.

Astro IT is not liable for damages resulting directly from the client's use of the service in a manner contrary to instructions, or from modifications made to the system by a third party without Astro IT's approval.

All materials published on the Astro IT website, including text, designs, logos, graphics, images, website-specific code, and marketing content, are subject to the relevant intellectual property rights.

Astro IT's content may not be copied, republished, or used for commercial purposes without prior consent, except as permitted by law.

Astro IT reserves the right to amend these policies as needed as a result of:

• Service development.
• Adding new services.
• Changes in how the website operates.
• Legal and regulatory changes.
• Technical changes.

The updated version is published on the website along with the date of the last update.

These policies are governed by the relationships and services provided by Astro IT in the State of Palestine, in accordance with applicable Palestinian legislation.

In the event of a dispute, the parties shall first seek to resolve it amicably.

If an amicable resolution cannot be reached, either party has the right to refer the matter to the competent authorities in accordance with the law.

These policies constitute the general framework governing the use of the Astro IT website and its services.

These policies do not cancel any special terms contained in a contract, price quote, or work order agreed upon with the client, unless this conflicts with applicable legislation.

In the event of a conflict between these policies and a written agreement specific to a particular project, the terms of the project-specific agreement shall prevail, to the extent permitted by law.

No provision of these policies shall be interpreted as a waiver of any right granted to the client by law.